Voice and chat process Jobs in Radhika Dahlan Consultancy Pune, Maharashtra, India

Searching for a Job at Radhika Dahlan Consultancy in Pune, Maharashtra, India

About the job

Our Customer Service department is actively looking for a passionate and experienced individual to work for Voice and Chat Process..

Your ultimate goal is to offer assistance to the products and services via phone calls and emails. You will be responsible for answering the questions of the client and resolving all their issues.

In addition to this, you will also be responsible for providing all the necessary information about the products and services. You should be documenting the details of the calls for future reference.

As an ideal candidate, you should possess an excellent ability to handle critical situations. Furthermore, you should also be handling client’s sensitive and confidential information.

If you think you are fit for this job role and able to carry out these duties diligently, then drop in your job application now.

Responsibilities
Understanding the products and services provided by the company.
Knowing and identifying the client’s needs.
Recommending products and services as per the client’s requirements.
Maintaining client’s relationship.
Assisting clients via calls, emails, messages, etc.
Preparing call scripts and manuals.
Verifying the customer details.
Taking feedback from the clients.
Training and supervising the new employees.
Resolving client’s issues in a polite and professional manner.
Attending training programs provided by the organization.
Adhering to the rules and regulations of the company.

Requirements
Bachelor’s degree
Demonstrate the ability to deal with different personalities
Excellent phone etiquette skills.
Good interpersonal and organizational skills.
Ability to remain calm in stressful situations.
Ability to multi-task projects simultaneously.
Working experience with MS Office Tools.

Company: Radhika Dahlan Consultancy

Vacancy Type: Full-time 

Job Location: Pune, Maharashtra, India

Application Deadline: N/A

Apply Here

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