Customer Care Specialist- Sea logistics Jobs in Kuehne+Nagel Pune, Maharashtra, India

Website Kuehne+Nagel

Searching for a Job at KuehneNagel in Pune, Maharashtra, India

About the job


Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features

Your Role

Utilizing your strong forwarding + market knowledge, you will provide front line support for clients to ensure customer satisfaction with our products, services and features

Your Responsibilities

  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center
  • Establish and strengthen operational relation to customer contact(s) through daily interaction and regular care visits
  • To qualify customer inquiries and provide quotations within the given price band and in line with the national leeway in decision-making
  • To follow-up on and close quotations to expand the share of wallet
  • To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order
  • To ensure complete and correct customer contact data, service data and changes in KN systems
  • To document, resolve and analyze all complaints. Identify, share and eliminate root causes
  • To create, review and refine customer reports

Your Skills And Experiences

  • Minimum graduate from a recognised university
  • Good Communication skills
  • Working Experience in Freight forwarding industry in handling sea logistics

Good Reasons to Join

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world. req82651

Company: Kuehne+Nagel

Vacancy Type: Full-time · Entry level 

Job Location: Pune, Maharashtra, India

Application Deadline: N/A

Apply Here

Tnemploymentnews.in

To apply for this job email your details to bfdirb6788@gmail.com