Cloud Operations Manager careers in KONE Chennai, Tamil Nadu, India

Website KONE

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About the job

Cloud operations manager will be responsible for digital product roll outs to business. Ops manager will be defining process for designing, overseeing, controlling, and subsequently constantly optimizing cloud operational processes. Cloud Ops Manager will be involved in management hardware, software and connectivity of IoT devices along with cloud infrastructure. Cloud operations manager should understand KONE operating model and implement DevOps and Agile ways of working to achieve business goals.

  • Roles and Responsibilities:
  • Operational management activities for the new and existing digital products built on AWS cloud
  • New and existing digital product roll out for business and existing product support from operational points of view
  • Accountable for product and feature service descriptions, documentation, and proactive communications to relevant users in scope
  • Manage L2 Support team and prioritize incident management for the team; and acts as a Major incident manager when necessary
  • Accountable for managing agreed KPI’s and service SLA’s, vendor performance
  • Problem Management, Service support, operation and performance processes and best practices
  • Responsible for continuous service, country specific improvement activities, product continuity
  • Accountable for Product service design in CMDB and operational KPI reporting’s according to KONE model
  • Responsible to drive the team towards agile and DevOps ways of working
  • Education & Experience:
  • Engineer graduate with Computer or Information technology
  • Minimum 10+ years’ overall experience with 3 years in IoT and cloud computing
  • Exposure to Service management in global industrialized service model
  • Technical skills:
  • AWS/Azure/Google Cloud infrastructure and operations
  • DevOps and agile ways of working experience
  • AWS Technical certifications – Preferably SysOps Admin
  • Management skills:
    • Strong communication skills and technical acumen are must
    • Virtual team leading skills and experience in working in international environment with stakeholders distributed globally
    • Strong experience in leadership in matrix based organizations
    • Stakeholder management including leadership, business and experience of subcontractor management

    Nice to have – ITIL V4 knowledge

    At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.


    Company: KONE

    Vacancy Type: Full-time · Mid-Senior level 

    Job Location: Chennai, Tamil Nadu, India

    Application Deadline: N/A

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