CIB_Specialty Product Associate I Vacancies in JPMorgan Chase & Co. Mumbai, Maharashtra, India

Searching for a Job at JPMorgan Chase Co in Mumbai, Maharashtra, India

About the job

Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

The Wholesale Payments Product Delivery organization is responsible for scaling and integrating payments platforms across Commercial Banking and the Corporate & Investment Bank, by defining the product strategy, segmenting clients and packing solutions against these segments, determining the end-to-end delivery strategy, managing product launches and enabling the sales teams.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Job Description

As a Client Facing & Client Service Account Manager (CSAM) you will maintain and enhance best in class Client Service and build relationships with the local correspondent banks in the APAC region. The Manager will have knowledge of Trade Finance products such as: Standby LCs, Commercial LC products, Collections, Bank Guarantees, Bank to Bank Reimbursements, FI Loans and Participations.

A successful candidate in this role will act as the Client’s trusted advisor and put the client first while developing and maintaining partnership with Trade Finance clients with focus on providing transparency within the lifecycle of a transaction.

This is a critical role within the Global Trade Client Service Organization required to enhance and improve the overall client experience in the APAC region. This role will act as 1st point of escalation from the Correspondent bank, Corporate Client Service team, Relationship Manager/Sales/Banker and the CSAM team located within the local branches. The incumbent will work closely with Operations and Front-office managers in the APAC region as we build out support for the APAC region.

Responsibilities

• Manage life cycle of transactions after Sale
• Building relationships with the Operations staff
• Ensure transactions are timely processed based on client SLA and client expectations are managed
• Help streamline text review coordination with Ops/Advisory
• Chase approvals, when required
• Track the Operations turnaround times and quality for all APAC transactions
• First point of escalation within APAC client service
• Ensure to reply all client inquiries within SLA and closing of cases in Client service application (Service Portal)
• Ensure reporting of all cases timely (both email and Phone inquiries)
• Adherence to Standard Operating procedures (SOP) on the client service procedures.
• Perform Daily control checklist and monthly QA reviews as applicable.
• Coordinate escalated issues, both operational and client oriented:

• Analysis of customer behavior – Service review for discrepancy management
• Number of refusals, discrepancy trends, response time, past due fees, reporting of complaints, compliments. Reporting of outstanding transactions with clients
• Escalate client concerns and any issues to Sales
• Streamline processes in line with Trade priorities and feed into relevant improvement channels
• Support sales and client visits by producing stewardship report (volume, issues, fees collected, etc.)
• Account Management
• Develop, maintain and broaden partnerships with Clients
• Understand Clients’ business to predict their needs and provide appropriate solutions
• Proactive outreach to platinum clients
• Assist in developing and executing strategic Client plans
• Promote use of self-service tools to reduce number of Client inquiries
• Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promote sharing of experience and best practice across the Service team
• Participate in and support Global Trade Finance initiatives
• Identify opportunities for product development and enhancement
• Develop internal partnerships (e.g. Sales, Operations, Product, Securities Services)
• Identify and escalate potential risk associated with Client activities
• Record all Client interactions (e.g. calls, meetings, issues, proactive communications)
• Escalate client concerns and any issues to Sales (i.e., encryption emails)
• Participate & Present in client events
• Conduct client training with Sales & Product teams

Qualifications

• Bachelor’s degree or equivalent
• Minimum of 6 years of Global Trade experience; must have a working knowledge of Trade Finance products and services offered
• Proven leadership skills and capable of delivering exceptional performance under pressure.
• Strong focus on client satisfaction and the building of excellent relationships with our customers
• Excellent planning and organization skills
• Comfortable working within tight deadlines
• Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems
• Business level spoken Mandarin will be a plus to support and interact with the firm’s Chinese clients.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

About The Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

The Wholesale Payments Product Delivery organization is responsible for scaling and integrating payments platforms across Commercial Banking and the Corporate & Investment Bank, by defining the product strategy, segmenting clients and packing solutions against these segments, determining the end-to-end delivery strategy, managing product launches and enabling the sales teams.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Company: JPMorgan Chase & Co.

Vacancy Type: Full-time 

Job Location: Mumbai, Maharashtra, India

Application Deadline: N/A

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