Jr. Conversation Analyst Vacancies in ConverseNow.AI Bangalore Urban, Karnataka, India

Website ConverseNow.AI

This Job Listing is about ConverseNowAI in Bangalore Urban, Karnataka, India

About the job

Job ID: 2214

Who We Are

ConverseNow is the leading conversational AI platform for restaurants, automating the process of taking orders across voice channels such as phone, drive-thru and mobile live chat. With cutting-edge technology and a passion for service, we sit at the intersection of Tech, B2B SaaS and Hospitality.

We’ve emerged as an AI and foodservice industry leader, and are enjoying massive growth. Backed by blue chip investors such as CRAFT Ventures (Tesla, Uber, Airbnb, Postmates, Slack), we’ve raised $18M in funding and are gearing up for a series B in the near future. We’re based in Austin, TX, with a remote team distributed across the globe.

The Jr. Conversation Analyst role plays a key role in understanding how the system is engaging with end-users and takes a complete data-driven approach for all the development and performance evaluation activities. It’s a central role that requires working with various stakeholders like UX, Developers, and QA teams to provide key insights into all the aspects of development and testing.

What You’ll Do

  • Analyzing conversations and AI performance monitoring of live production data
  • Implement required tools/automation for carrying out analysis tasks
  • Identify clear AI improvement opportunities(measurable) for various live accounts
  • Provide quick feedback for regular production rollout in terms of AI performance
  • Working with Developers and Data Scientists in the evolution of improvements; constant data-driven feedback and insights

What You’ll Bring

  • This job requires analytical and tech-savvy candidates, with an interest in linguistics and a keen eye for detail
  • Proficiency in Python or a similar language
  • Good design and problem-solving skills
  • Good proficiency with MS Excel/Tableau/Database
  • Excellent communications skills
  • Ability to handle large scale production data
  • Enjoy recognizing and analyzing patterns
  • Be able to work systematically
  • Be willing to learn conversation platform skills and inclination towards technology
  • Constant monitoring and Analysing AI assistant conversation data, and categorize it into various actionable items
  • Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics
  • Experience on working with a digital personal assistant will be an added advantage
  • Prior experience in data analytics
  • Exposure to NLP/AI/ML will be a huge plus
  • 2-5 year’s of experience in the data analytics with strong tech background
  • B.E. / B.Tech in Computer Science, MCA

What We Provide

  • Competitive benefits package, including 100% healthcare coverage
  • 401(k) match
  • Unlimited PTO
  • Remote work supplement including laptop
  • An incredible team with tremendous passion for the company’s mission, sharing a “Let’s do this” attitude while maintaining a strong work/life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Vacancy Type: 
Full-time · Entry level 
Job Location:
Bangalore Urban, Karnataka, India

Application Deadline:

Apply Here