Quality Manager Vacancies in CollegeDekho Gurugram, Haryana, India

Website CollegeDekho

This Job Listing is about CollegeDekho in Gurugram, Haryana, India
2022

About the job

Greetings from Collegedekho.com!

We are glad to inform you about the urgent Job opportunity with us for QA-Manager role at Gurugram location.

Below are the details:

About Us:

CollegeDekho is a disruptive development platform that connects students to colleges. CollegeDekho are enablers of student admissions wherein they help students discover the right career choices. Some of its unique features include step-by-step college search from over more than 500 partner colleges in India using a technology driven, multi-layered assessment mechanism. Collegedekho is also the first ed-tech company in India to provide a comprehensive 360-degree process of student counseling for higher education. In addition, CollegeDekho prides itself on having the first AI powered Chatbot to help students with their educational queries.

CollegeDekho is now guiding students not only to study in India but abroad as well in the USA, UK, Europe, South-East Asia etc. It has a strong hybrid presence, with on-ground cafes in major cities PAN India.

CollegeDekho provides a transparent and open platform that facilitates interaction between students and colleges. It provides information about colleges, courses, entrance exam details, admission notifications, and changes in exam pattern, scholarships and all related topics.

It supports students in selecting relevant career study options based on their strengths and guides them through the admission process. CollegeDekho has counselled more than 1.2 million students till date and has helped more than 15,000 students take admission to a college of their choice and potential.

For more details kindly visit www.collegedekho.com

Role: Quality Manager

Grade: Mgr.

Department: Quality & Training

Post: Manager

Key Responsibilities Areas.

Managing team of 20+ Quality Analyst & TL’s Pan India.

 Representing quality in Internal & External Weekly & Monthly Business reviews

 Assisting Business Excellence team on six sigma projects with advance Quality & Automation tools.

 Highlighting potential impact of the delay in delivering the project & recommendation of possible solutions to control

 Work allocation and tracking to prevent schedule deviations on quality base line

 Performance review with quality team to check productivity and audit efficacy

 Managing attrition and shrinkage by ensuring regular feedback and conduction self-grooming session for QAs

 Content development (Knowledge Bites, Training Modules etc.)

 Monitor adherence of Service Level Agreement (SLAs) for the team specified by the Process for TAT, Quality,

Productivity & Attendance, cascading any important updates or information to the team in pre & post shift briefings.

 Managing C-Sat, Escalation and NPS for the process

 Dashboard creation with help of seven quality tools

Offered CTC : upto 10 lac per annum + Mediclaim.

Work location: Sector-61, Gurugram

Working days / Timing’s: Monday to Saturday / 9.30 till 6.30 pm.

Desired candidate profile:

7 to 12 year experience in handling/managing & driving the entire QA Function independently with a team size of 20 to 30 QA professionals. Should be a green/black belt six sigma certified.

Candidate from Education/EdTech/E-learning/BPO domain is highly preferred.

Graduation is a must. Both male and female may apply.

If, interested to be a part of Collegedekho team get in touch with our Talent Acquisition team ASAP.

Ashish S. : +919540836312 ( Call or WhatsApp )

Mail : [email protected] ( Mail updated resume )

JOB DETAILS
Company: 
CollegeDekho
Vacancy Type: 
Full-time 
Job Location:
Gurugram, Haryana, India

Application Deadline:
N/A

Apply Here

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