Credit & Collect in American Express 2022 at Gurgaon,Haryana,India

Website American Express

This Job Listing is about American Express in Gurgaon,Haryana,India 2022 posted on

About the job

You Lead the Way. We’ve Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Job Description:

Responsible for managing/organising multiple teams of teleservice/Cust service employees. Will have budget planning/financial responsibility for multiple teams, ensuring preset targets standards are met through resource/capacity planning.

  • Excellent communication skills(Written & Verbal).
  • Multi-skilled across American Express platforms, products, policies & procedures is preferred.
  • Should display a penchant for Result Orientation & Personal Accountability.
  • Excellent Interpersonal, Relationship Building, Presentation.
  • Should possess sound Analytical, Decision Making and Problem-Solving Skills.
  • Proficiency in MS Office – Excel, PowerPoint and Word preferred.
  • Operate with the highest level of integrity.
  • Change management ability & self-motivating skills.
  • Responsible for assuring all regulatory & compliance requirements are always met in all interactions,
  • Demonstrate ability to work effectively within a team environment as well as independently.


  • Graduate or Undergraduate with 2-4 years of International Collections Experience.
  • Deliver to the Employees, Customer and Shareholder metrics as per goals
  • 18 months in the current role in any of the Collections Segments/Markets.
  • Combination rating of 4 or better in the last performance cycle.
  • Should not have been on any level of counselling this year.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Vacancy Type: 
Full Time 
Job Location:
Application Deadline:

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